Eureka's Family Tree questions & answers

Eureka's Family Tree can help you keep track of your family’s history
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Question by Bonnie
104 views
October 17, 2023

I am unable to open the program they keep asking for the database password which I have never had.

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Answer by Akash Shah

Unfortunately, without having the database password, it might be difficult to open the program. You can try reaching out to the program developer or support team for assistance in retrieving the password or resetting it.

Usha Kumari
Answer by Usha Kumari

To enlarge font size on Eureka Family Tree Maker 2006, you can try going to the program's settings or preferences and look for an option to change the font size. You can also try changing the display resolution or zoom level on your laptop. If these options do not work, you may need to consider upgrading to a newer version of the software that has better support for modern operating systems.

Pooja Bajaj
Answer by Pooja Bajaj

It seems like your Eureka Family Tree program is unable to add people by number in the person file, but the search function by name still works. To resolve this, you can try restarting the program or the computer, making sure you have the latest updates for the software, or reaching out to the customer support or technical team of Eureka's Family Tree program for assistance.

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Question by Guest
347 views
July 7, 2014

When I try to open one of my Family trees on Eureka's Family Tree Creator, this message appears:


Application Error: List index out of bounds (0).

If I try and continue working on the tree currently open, this appears:


Invalid PageType found: 0 but wanted: 7 - Native error: 20155.

Then this appears when I try to exit the program:


Access violation at address 008442D7 in module 'eftree.exe'. Read of address 00000248.

What do I do?

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Answer by Sean Hill

It seems the application is having a hard time running, because that error in the end indicates that there is a problem with the application's memory. This can be caused by compatibility issues, missing files, registry items, etc. To fix this, I advise you to re-install the whole product but not before backing up the data already created. The first and second error are related to file importing and handling. There are characters in the file that shouldn't be there and because of that the program can't parse them and it gives errors.

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Question by Guest
257 views
January 26, 2014
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Answer by Sergey Goldberg

Unfortunately, Eureka's Family Tree was not designed for the Windows 8 operating system. At the moment the program can be used in Windows 98, Windows 2000, Windows ME, Windows XP and Windows Vista.

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Question by Guest
250 views
May 10, 2015

I have photos on my Eureka Family Tree somewhere, but cannot put them on anyone's profile. How can I do it?

Stephen Prastman
Answer by Stephen Prastman

I have checked the available information about this application, and I must say that you have the possibility of adding photos to your family tree. Firstly, locate the photos and make sure you can view them externally with an image viewer, then convert them to JPG or PNG (JPG preferred). After this procedure, launch the software as Administrator (right click on shortcut) and edit a family member. Click on the picture and select the newly converted pictures.


If you need additional help, consult the Help section of the software.

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Question by Guest
234 views
July 9, 2014

How do I reinstall Eureka's Family Tree? Do I need to uninstall it first, then install the program again? Also, will this affect my current files on the program?

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Answer by Mary Nett

To reinstall Eureka's Family Tree you have to uninstall it first. But to make sure that you will not have problems with the next installation process you will need to follow some simple steps: Control Panel > Uninstall a program > search Eureka's Family Tree right click on it and then uninstall. After that you can start your installation process again without having any kind of problems. But take care because if you really want to uninstall Eureka's Family Treethe process will delete your current files.

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Question by Guest
94 views
September 16, 2019
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Question by Sam Hilditch
72 views
March 11, 2020

I have had this tree for probably 15 years, I have always been able to call up the tree for my daughter, & then print some of the pages. All of sudden it doesn't work! It displays a box in a foreign language. If I click "OK", the box disappears & nothing happens.

Swati Dubey
Answer by Swati Dubey

It seems like there could be an issue with the software or a language setting. Try checking the language settings within the program or reinstalling it. If the problem persists, you might need to contact the software's support team for further assistance.

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